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Overview

Unity is a software defined networking platform specifically designed for IT MSP's to manage their client networks at scale. Unity provides a service to organise, document, design and manage the following aspects relevant to an outsourced IT MSP managing multiple clients and sites;

  • Clients
    • The company who's IT is being managed by the MSP
  • Sites
    • Actual physical infrastructures
    • A client can have multiple sites (typically offices or virtual infrastructure)
  • Networking, covering
    • Onsite networking
    • Client-wide wireless
    • Site wan links
    • Failover strategies
    • Traffic seperation
  • Badjrs
    • The Badjr is the networking device which manage's the site's infrastructure
    • It is responsible for actioning, reporting and facilitating all the configuration entered into Unity
  • Onsite Devices
    • Which are servers, workstations, voip phones etc
    • Any IP devices requiring monitoring and/or remote access
    • A site can have multiple onsite devices
  • Onsite Services
    • Services provided by the onsite devices such as RDP, Web Admin Interfaces, SSH etc
    • An onsite device can have multiple services assigned to it
  • Partner Profile
    • All the MSP's details and settings which apply to all clients and sites
  • Suppliers
    • An MSP has multiple suppliers
    • Supplier information includes typical Contacts, Account Details and Supplier Portals
  • Supplier Portals
    • The links and descriptions for supplier portals for reseller services provided to the clients